Homethreads upholds the highest standard of quality for each of our products. We guarantee that the quality of all our merchandise will meet or exceed expectations. Every effort is made to ensure your merchandise is shipped in perfect condition. If for any reason you are not completely satisfied with your purchase, you may return any item in its original condition and original packaging within 30 days of receipt and we will gladly provide a refund, replacement, or an exchange.
Returns will not be accepted on used or abused products. Eligible domestic returns within the 30-day guarantee period may be returned at no charge to you, however you are responsible for return shipping charges.
Clearance items, fabric samples and custom-made products such as window treatments and furniture are not returnable. Call (914) 440-4765 for details.
Shipping and handling charges are non-refundable.
To return or exchange an item, please follow these instructions: You will need to obtain a Return Authorization Number before sending your returned item back to Homethreads. Please contact us either by email or phone to receive the return instructions.
By email: Please email firstname.lastname@example.org your order number and the request for a refund or an exchange. We will then email you Return Authorization Number and shipping instructions.
By phone: Please have your order number ready and call us at (914) 440-4765 to obtain the Return Authorization Number.
A Package without a Return Authorization number will not be accepted for refund.
151 East Post Road, Suite 113
White Plains, NY 10601
IMPORTANT: If merchandise was damaged in transit or a workmanship defect is discovered upon inspection, save original packaging and immediately notify our Customer Service Department at (914) 440-4765 Monday through Friday 9 am - 5 pm EST.