Homethreads upholds the highest standard of quality for each of our products. Every effort is made to ensure your merchandise is shipped in perfect condition. If for any reason you are not completely satisfied with your purchase, you may return any item in its original condition and original packaging within 30 days of receipt and we will gladly provide a refund or a replacement, once returned as per our return policy below.
Returns will not be accepted on used or abused products. Eligible domestic returns within the 30-day guarantee period may be returned for a full credit of purchase price, less return freight and/or restocking fees which varies by product category and manufacturer. Please review carefully. After 30 days, product is no longer eligible for return.
Any order marked as shipped cannot be cancelled. Once released to ship, if delayed by the freight carrier(s), that order is considered shipped. Shipped orders can still be returned according to our return policy.
Refusal of delivery for any order that has been shipped will incur return and rerouting fees.Any order that arrives damaged or has any issues, customer must notify Homethreads within 3 days of receipt. Photos and detailed description of the issue should be sent by email to help@homethreads.com.
COLOR CORRECTNESS DISCLAIMER
Product photography and illustrations have been reproduced as accurately as print and web technologies permit. Due to variations in individual user's monitor settings, calibrations, color printing setting, and lighting sources, we cannot guarantee that your furniture will be an exact match to the colors represented on this site or on a printer output.
BEDDING, BATH, READY-MADE DECORATIVE PILLOWS & CURTAINS
May be returned for a full refund within 30 days of receipt. The customer is responsible for arranging and paying for return shipping. Products must be unused and returned in original condition and packaging. Any refusal of delivery will be subject to outbound AND return shipping fees along with a 10% restocking fees.
AREA RUGS
May be returned for a full refund within 30 days of receipt. The customer is responsible for arranging and paying for return shipping and a 10% restocking fee. Rugs must be unused and must be repackaged and fully wrapped and protected prior to returning. Rug samples are sold for your convenience to see color and quality of a rug before purchasing a larger size and cannot be returned. No credits can be issued without a Return Authorization number.
WALLPAPER
You may return unopened wallpaper, for any reason, within 30 days of the date of your original purchase from our website. The customer is responsible for arranging and paying for return shipping. Upon receipt of your return, We will process a credit to your credit card less a 25% restocking fee.
FURNITURE
May be returned for a full refund within 30 days of receipt. The customer is responsible for arranging and paying for return shipping and a 10% restocking fee. Furniture must be unused and must be repackaged and fully wrapped in its original shipping material prior to returning. RETURNS WILL BE INSPECTED PRIOR TO ANY REFUNDS BEING ISSUED. No credits can be issued without a Return Authorization number. Once shipped, an order cannot be cancelled, but can be returned according to our return policy. Any refusal of delivery will be subject to outbound AND return shipping fees along with a 10% restocking fees.
***Modway Lippa Tables are a final sale and they cannot be returned or exchanged***
CUSTOM MADE-TO-ORDER FURNITURE, BEDDING AND DECOR
Products by Innovation Living, Nativa Interiors, Rowe, Telescope, Wesley Hall, Phase II Custom Window Treatments, Home Treasures, and Shanker Ceiling Tiles are custom made-to-order and cannot be returned. All sales are final. Homethreads will ship a replacement if the product arrives damaged or defective.
BUSH FURNITURE
Missing Parts/Assembly Instruction The fastest way to receive assistance for parts/assembly is to contact Bush Industries directly. Replacement parts orders will be processed same day by calling us at 1-800-950-4782. Please call Monday-Friday from 8:30 AM – 7:30 PM EST.
Please ensure that replacement requests emailed to Bush are sent to bushconsumersvc@bushindustries.com and include the following details from the consumer, this will assist in expediting processing and resolutions:
1. On the front of the assembly manual, please provide the part number (begins with "A") and the lot code?
2. Please confirm the part # (using the list in the manual, or from the label on the wood part) and quantity that you need.
3. Please confirm the shipping address, including a telephone number for delivery purposes.
Damaged Parts If you discover a problem after you've accepted delivery, please email help@homethreads.com. We may be able to help resolve the problem without requiring a return of the item. We will be happy to replace any parts that may have been damaged.
Please note that we may request for you to email/send pictures of damaged or defective parts to facilitate processing of the replacement parts. This helps us to identify the parts that may have been damaged and to expeditiously resolve your problem.
Returns Packages once opened cannot be returned. Returns for unopened packages must request a Return Authorization by emailing help@homethreads.com. No credits can be authorized without a Return Authorization number. If an unopened item is requested to be returned with a Return Authorization number, a 10% restocking fee will be applied to your refund and customers are responsible for all return shipping costs. You must send the tracking information for your return shipment to help@homethreads.com and once received, credits will be issued to original form of payment.
ADESSO AND EUROSTYLE PRODUCTS
Adesso lighting and furniture, and EuroStyle products cannot be returned, and all sales are final. Homethreads will ship a replacement if the product arrives damaged or defective.
MATTRESSES
Due to health regulations, we do not accept returns for mattresses if the original packaging has been opened
To return an item, please refer to return guidelines by manufacturer above and follow these instructions:
Please email your order number and request for a refund to: returns@homethreads.com
We will email your Return Authorization number and shipping instructions within 48 hours.
Packages without a Return Authorization number will not be accepted for refund. Our return policy mandates that return package tracking information must be emailed to help@homethreads.com before credit can be issued.
IMPORTANT:
Any order, once shipped, cannot be cancelled.
If the delivery is refused – the customer shall be responsible for freight both ways.
Homethreads stands 100% behind everything we sell. If merchandise is damaged in transit or a workmanship defect is discovered upon inspection, save original packaging and immediately email photos of the damage to help@homethreads.com.
