All items (apart from exceptions below) purchased at Homethreads.com carry a 30-day no-questions-asked money-back guarantee. Products returned must be unused, in their original packaging and in good condition. No returns will be accepted on used or abused products. Eligible domestic returns within the 30-day guarantee period may be returned at no charge to you, however you are responsible for shipping charges. To ensure that your return is eligible or to request a return label and avoid delays in processing your return, please contact Customer Service.
Clearance items, fabric samples and custom-made products such as window treatments and furniture are not returnable. Call (914) 440-4765 for details.
Shipping and handling charges are non-refundable.
If merchandise was damaged in transit or a workmanship defect is discovered upon inspection, save original packaging and immediately notify our Customer Service Department at (914) 440-4765 Monday through Friday 9 am - 5 pm EST.